Guest Services
24-Hour Business Center
24-Hour Concierge
24-Hour Front Desk
24-Hour Room Service
24-Hour Security
24-Hours Manager on Duty
Afternoon Tea
Afternoon Tea
Afternoon tea can be taken each afternoon (except Sundays) in the stunning 1901 Restaurant underneath the original glass dome of the Great Eastern Hotel's ballroom.
Airport Transportation
Airport Transportation
Airport transportation can be booked through the guest services team using preferred car service prior to arrival or during the guest's stay. This can be paid direct to the driver or be charged to the guest's room account.
Assistive devices for people with disabilities
Baby Cribs Available
Babysitting on Request
Babysitting on Request
Needs to be booked in advance.
Baggage Storage Services
Business Services
Business Services
Guests can use the Business Centre with complimentary internet available on the terminals, and printers for small amounts of printing. For photocopying and large volumes of printing our Andaz Hosts can assist.
Complimentary Health Club Access
Complimentary Health Club Access
Complimentary use of the extensive Life Fitness gym equipment and steam room in the Health Club.
Complimentary High Speed Internet Access
Complimentary High Speed Internet Access
Available in all guest rooms.
Complimentary Local Phone Calls
Complimentary Local Phone Calls
Complimentary landline phone calls in all Andaz rates.
Complimentary Wireless (WiFi) Internet
Copy & Printing Service
Copy & Printing Service
Small amounts of printing can be done in the business centre and larger volumes through an Andaz Host.
Courier Service
Courier Service
Courier services can be arranged through guest services prior to arrival or during the guests stay.
Currency Exchange
Currency Exchange
Andaz Hosts can assist guests with currency exchange during their stay.
Daily Newspaper Upon Request
Dry Cleaning and Laundry Services
E-Concierge
Evening Turndown Service
Express Check-Out
Fax Service
Fax Service
Available through an Andaz Host in the Lounge.
Hotel and Restaurant Reservations
Hotel and Restaurant Reservations
Bookings can be made in any of our 5 Restaurants & Bars through Restaurant Reservations on 44 207 618 7000 prior to arrival at the hotel, or via an Andaz Host during their stay.
In-room Safe Deposit Box
In-room Spa Services
In-room Spa Services
Treatments available in the Health Club can also be booked in the comfort of your room.
Luggage Assistance
Luggage Storage
Morning Lobby Coffee Service
Morning Lobby Coffee Service
Tea & Coffee is available throughout the day for in-house guests in the social area adjacent to The Lounge.
Pressing Service
Welcome Amenities
Welcome Amenities
Offered complimentary on arrival by Andaz Host.
Wheelchair Accessible
Wheelchair Accessible
The hotel offers rooms for guests with special needs.
Facilities Include:
- The rooms are located by fire exits for quick access. Guests with special needs will be brought to the attention of Security and in the case of a fire, Security will provide immediate assistance
- Grab rails in the bathroom
- Assistance alarms located by the bed and in the bathroom. The alarms, when activated, will alert the telephone operator, who will contact Security and the Duty Manager to investigate immediately
- Induction switches installed to allow guests with hearing aids to use their 'T switch' to obtain a clearer sound around the hotel
- Disabled toilets accessed on the ground floor in public areas
- Easy access to all restaurants
Wi-Fi
Wi-Fi
Availability complimentary throughout hotel to in-house guests.
Wine Tasting
Wine Tasting
Cheese & Wine Tasting can be booked in 1901 Restaurant and Bar.
iPod Docking Stations
iPod Docking Stations
Available in all guest rooms.
