Norwegian Jade
Norwegian Cruise Line®
Overall Rating ![](5.png)
Based on 18 reviews
Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
Wonderful
June
Pros: Embankment was quick, staff always very helpful and pleasant.
Cons: Wheelchair disrmbarkment is always confusing, we came down on time as told but didn’t know to sign in so many people before us kept getting taken first.
Recommended: Yes
I have a lot of patience but I didn’t like how customers were fussing at the very nice lady trying to take care of the people.
NCL Jade thoughts
June
Pros: Small ship, reduced passenger count,
Cons: Entertainment options limited, getting around a little difficult
Recommended: Yes
Hard getting to main dining room. Had to go to Deck 7, then aft, then to 6ps. . Had seen entertainment on other ships. Key West port eliminated and that was the reason we booked this cruise. Food was mediocre, steering passengers toward upcharge specialty restaurants.
7 day Mediterranean Cruise
May
Pros: Very clean ship and nice staff
Cons: Not enough time at some of the stops
Recommended: Yes
We really enjoyed the cruise overall. Some stops had short stats and the time to get off and back to the ship only allowed for a few hours on two of the beautiful islands.
Friendliest staff
February
Pros: open dining, great excursions, helpful staff, comfortable stateroom, interesting itinerary
Cons: couldn't hear announcements in the room; $20/day/person service charge was not expected. Wifi was a hassel but the man in the internet cafe was really great
Recommended: Yes
I got sick (gastroenteritis) and the clinic was great. Free room service while I recovered.
Some guides on the buses were hard to hear or understand.
Loved the excursions to game reserves!
Loved the specialty restaurants.
Comfy bed
Greek Aisles cruise
October
Pros: Wonderful Staff, exceptional service, good music
Cons: Not necessarily a con, but I would have liked better entertainment shows at night. They were fine, but nothing I would seek out in
Recommended: Yes
We had a great time. The people that work on the ship, even the ones we didn't meet, did an amazing job and ALWAYS made us feel happy and welcome.
Great vacation
June
Pros: Clean ship, helpful friendly staff
Cons: Excursions were not always as described
Recommended: Yes
Loved this long awaited trip (Covid delay). Norwegian had everything planned. Our room steward was so friendly, so helpful. Food was great. My real complaint is that the excursions were sometimes under explained. Made my decisions difficult. I have difficulty walking some of the hills. There needs to be more thought into excursions for those with difficulties. We want to see the Greek islands too.
Thanks for great service
August
Pros: Mary at the guest service, Valorie at grand pacific,Shyrine and Wismayna at La Bistro
Cons: These team members went beyond excellent care
Recommended: Yes
I cruise very often and I had heard bad things about crew members not being friendly. The great surprise was that the stories were not true and we found every crew member to be friendly and helpful It was a pleasure to sail on the Jade last week.
Wish list:
Food could be a theme sometimes. We went to Greece but didn’t have any Greek food on the ship.
The cabin was always well taken care of, but I only saw our cabin guy twice.My gratuity was included, but I would have left money if I knew the cabin attendant.
We were given instruction to bring photo ID when going ashore, Nobody asked for it.,it was a waste of time,
I didn’t know there was a fee to get money exchanged. I would .have done it differently had I known. Poor communication
We went to a bar and got excellent drinks. Went back the next day and got poor drinks at the same bar. This happened several times.
There was no consistency Disappointing!
First Time Cruising on NCL
August
Pros: Staff was friendly, accommodating, engaging, professional
Cons: internet service in rooms was unacceptable. the only place I could get internet was in the internet cafe.
Recommended: Yes
There were so many people to praise on this cruise but especially our hostess and server in Le Bistro Shyrine Cheng and Wismaya Made, hostess in Grand Pacific Valerie Ann and staff member Lisbeth in Trades shopping, Mary Ann in guest services. These were heroes and made our NCL experience a memorable one. I am a seasoned cruiser mostly on Princess and RCL and had not heard positives about NCL so I was pleasantly surprised by the contrast in what I'd heard and what I experienced. It was so favorable I booked several future cruises prior to departing. The entertainment was the best I've seen in all my cruising. Duo Heartbeats was phenomenal!!!!
Italy and the Greek Isles
October
Pros: Wonderfully kind and attentive staff!
Cons:
Recommended: Yes
This was my second voyage on the Jade and my first in Europe! It was a very pleasant experience both times, but this trip was indeed magical waking up to a different and beautiful port each morning! The personnel on this ship are exceptional-from our cabin stewards to the officers! They truly make the journey memorable! The food was delicious in every venue and the entertainment extraordinary! I highly recommend travel on the Jade!
What's Missing
June
Pros: Coffee in cabin is a nice touch for mornings.
Cons: See comments;
Recommended: Yes
A pen/pencil and note paper in cabin, Light blanket for afternoon naps, Beverage package should include water, soda & coffee and tea at all stations, Daily 'Freestyle' should include map of upcoming port, A small map of ship to carry, Complimentary post card of ship, Available transportation in upcoming ports.
Coffee/Tea in cabin is a nice touch.
North Atlantic Trans-Ocean Cruise
October
Pros: Excellent Staff. Recent refurbishment of ship great! Food quite good.
Cons: Cabin Make-ups slow. Few non-sales type activities.
Recommended: Yes
Staff excellent: Well trained, very responsive, very friendly and well groomed. Recent refurbishment of ship great. Public areas bountiful and comfortable. Food kicked up a couple of notches..quite good even in open dining rooms. Cafe redesigned with various food islands making access easy. Food good.
NCL continues to lead industry in, "nickel and diming" you. Few activities where you are not being SOLD to, especially due at sea days. Cabin make ups slow (but acceptable) due to NCL reducing cabin attendant staff. NCL claimed they had no bar snacks (like peanuts) to put out...when we could clearly see them behind the bars. Had to complain to Sr. Bar Officer to get them! Drinks good.
Loved it
June
Pros: Great itinerary
Cons: Limited on board entertainment
Recommended: Yes
Trip of a lifetime. Norway is beautiful. Jade is a very nice ship. The staff was great.
Western Caribbean over Christmas
December
Pros: Great & helpful staff, aft-facing penthouse suite was wonderful, shows were fun, great specialty restaurants
Cons: Rainy season for southern ports of Western Caribbean
Recommended: Yes
Guatemala should be excluded from the itinerary...dirty, poor with little to see
No where to walk in relative safety
Bay and rivers filled with plastic bottles. etc....environmental nightmare
Amazing Cruise!
October
Pros: Meals and accomadations are amazing
Cons: Over charging for Soda and Water
Recommended: Yes
We loved this cruise. It was so fun and very luxurious. We loved the entertainment it was incredible. Also the food and rooms were great. We also enjoyed how friendly the staff is. The only complaint I have is that their billing system is unclear. They offered us free wifi as a perk for booking early but charged us for it because it was for my husband even though we had the same account. The most frustrating part is that they didn't tell us. One last thing it's kind of greedy how they charge each account per person when all charges come from same account.
Great time
March
Pros: Had a wonderful time
Cons: wish they would of had more for 14-17 teens
Recommended: Yes
Lisa did a Wonderful job getting everything setup for our cruise would go throught her again.
Wonderful cruise!!!
September
Pros: Beautiful ship, very friendly staff
Cons: "freestyle dining", one has to get used to!!
Recommended: Yes
We were travelling as an extended family (grandmother, friend, daughter, husband and grandchild, toddler 2 years old) and felt very well taken care of.
A Bright Jewel
September
Pros: Staterooms, Public areas, Dining rooms, Free-style cruising
Cons: Entertainment was aimed exclusively to 'party crowd', espensive wi-fi
Recommended: Yes
Comfortable staterooms with good, usable balconies, easy to move around everywhere on ship, service was excellent everywhere, well-organized disembarkation.
Greece Islands tour
June
Pros: Prompt cabin service. Good variety of bars and restaurants.
Cons: As mentioned in review. Limited Breakfast when Room Service, UD Package
Recommended: No
A great itinerary. Interesting destinations. Recommendable at any time. Ship cabin was clean and made up promptly. Good Food and good selection of Menus. Overall great ship. Despite the fact that the cabin service was prompt at time, the Breakfast selection is very limited. No regular bread, nor scrambled eggs, omelettes or bacon etc. is served. Sweet muffins, or croissants are served only. Butter is not on the card and is not automatically served with croissants but need to be mentioned on the card. Similar to milk with Corn Flakes that need to be ordered separately. Cannot imagine to eat Corn Flakes without. Additionally, I booked the Unlimited Dining package for 7 days. When eating just once in the main dining room the package does not pay out. When booking an Unlimited Dining package I expect that all specialty Restaurants including the Jasime Garden and the Sushi Bar is included and not charged in addition. To this behavior I can NOT agree to and will NOT book a full package in the future.
Norwegian Jade | Cruises