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Ship Reviews
Based on 28 reviews
Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
Guest Services unable to get us into a room that we could sleep the whole night
February
Pros: Photo group did a great Job as did the room stewards and waiters
Cons: Noisy and couldn't sleep
Recommended: No
We spent 7 nights in the noisiest room we've ever been in. The people above us were stomping around the room slamming doors and making noise until around 3: AM then after 3 hours of quite they would start up again at 6:00 AM. We called Guest services so many times we lost track. They came to our room and heard the noise and went up a deck and talked with the people and they would be quiet for 30 minutes then start up again! They would not move us to another room until Singapore then moved us to 9038 which the balcony door squeaked and moaned constantly so they moved us to 9602 for the last couple days of our cruise. This trip was the worst we've been on - we will never go in the Norwegian Jewel again!
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Medicore cruise
February
Pros: Nice staff
Cons: Most of the food was bland or just bad. The restaurant with the best food charged a fee to eat there. NCL will nickel and dime you until the very last day. We should not have to pay for bottled drinking water. Staff tried to upcharge me for a can of coke with a glass of ice. I had to vigorously complain almost every time so they didn't charge me. My drink package included drinks up to $15 but that didn't include water. There were areas on the ship that were very smelly. Our stateroom would not stay cool when we were docked. We complained several times and although they said they were working on it, it was never resolved. I was on the Jewel for the south east China seas cruise (Malayasia, Indonesia, Thailand & Singapore). The cruise excursion didn't exactly live up the descriptions. I was disappointed with most - especially when the excursion started with a 2 hour bus trip.
Recommended: No
I do not recommend this cruise. If you do go, do not book your excursions through the cruise line, hire a driver to see the sights or for shopping - much cheaper and you have control.
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Fantastic Cruise
July
Pros: The balcony on starboard side while cruising north was totally worth it! Also, service, views, excursions.
Cons: Some of the restaurants.
Recommended: Yes
Overall, cruise experience was very positive. The finer restaurants that required reservations were fantastic. A couple of the complimentary restaurants were good but not great. Which is totally understandable. The service in all the facilities was fantastic. The staff was always kind, helpful and in a great mood.
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Great ship for Alaska
June
Pros: Great size to be able to view glaciers from ship !
Cons:
Recommended: Yes
NCL Jewel is the best size to be able to view the glaciers from the ship on the 2 days of glacier viewing from the ship. Nice to be able to be docked for the 3 ports you will be able to visit instead of tendering in. Ship entertainment in theater was great. Buffet food very good for all meals. All staff very friendly & awesome. Outdoor pool area very nice on the few sunny days we had on Alaska cruise. But were told most times it is overcast & drizzle so we were lucky to have somewarm & sunny days.
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A Jewel of a Cruise
August
Pros: Beautiful interiors, excellent happy service always, great ports of call
Cons: Entertainment could be more diverse, add more "fresh" veggies, fruits and whole grain foods
Recommended: Yes
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Alaskan family cruise
August
Pros: Ship was clean, lots for families to do
Cons: food in main restaurants was fair, staff in Tzars restaurant was great, the other poor,
Recommended: No
Could use more time in Juneau
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My first cruise
June
Pros: All good
Cons: None
Recommended: Yes
Wonderful ship and staff
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