Noordam
Holland America Line
Ship Reviews
Based on 56 reviews
Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
Alaska
July
Pros: To many to list
Cons: None
Recommended: Yes
One of the best experiences we've had. Would do it again.
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Cruising Alaska
June
Pros: Staff
Cons: Communication
Recommended: Yes
The cruise portion of our trip could not have been better. An amazing place with a professional staff.
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Auckland to Vancouver
April
Pros: The crew, our dinner partners, coffee klatch with various crew members, and many other things.
Cons: Food portions. I would prefer an option for half or small portions.
Recommended: Yes
Our room stewards Dede and Dinda were ever attentive, seemed happy to address any question or need we might have. We knew they were busy with 31 other rooms, but if we asked a question, they immediately responded as if we were their only customer. Amazing! Our welcoming, smiley waiters Dawa and Ikram made every meal an occasion and fun. Daniel, fitness instructor, is the best. Gentle, kind, professional, knowledgeable, expert leadership. Carlo, perky crew member in the Dive Inn, was a sweet server who got very hamburger and fry order perfect (unlike some fast-food eateries on land). We enjoyed and appreciated the option to eat in the Dining Room for breakfast and lunch, refreshing for those who prefer not to balance dishes while searchong for a table in the Lido.
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My Cruise
December
Pros: Nice ship
Cons: Older ship showing signs of age
Recommended: Yes
The ship is very nicely maintained for its age. Once in a while an oder resembling a sewer like smell emanates from the toilet in the stateroom. It goes away with a few flushes.
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Consider the age demographics of this cruise line
October
Pros: Interesting itineraries
Cons: Caters to significantly elderly passengers
Recommended: No
The majority of passengers were elderly. Not just older, but significantly elderly. Significant number of passengers using mobility assist devices made tendering times excessively long in embarking and disembarking from tenders. Gangways onto ship extremely steep causing elderly to have difficulty in using them. On-board daily activities geared towards older passengers. Example: "adult coloring" and "paper folding" were offered daily. Evening entertainment very "amateur hour" with shows not appropriate for young children or people offended by semi-porno productions--several close to "X" rated Vegas style. This ship seemed to not handle rough seas as well as other ships I've been on in much rougher seas. I frequently felt I was going to be tossed out of bed with the ship rolling. Ship would travel very slowly (9 knots?) thus sea time between ports was excessive. Ship was very clean with friendly crew. As a solo passenger requesting a table for one expect a daily argument with the dining room maître di who will try his best to seat you at a table with other passengers. Food at all venues just okay, nothing outstanding.
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Enjoyable cruise and crew
September
Pros: Service
Cons: End of trip disembarking
Recommended: Yes
We really enjoyed the ship and crew- things were clean and the food was great! The only issue was the disembark fiasco on the last day- until then, I would have rated it very highly- unfortunately the lack of organization and ensuing crowds, w/o ANY direction from the crew really was awful- and was our last impression of an otherwise wonderful trip
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Staff
September
Pros: Excellent service, accommodating, knowledgeable
Cons: Not the Holland America I sailed on 8-10 years ago. There is a charge for certain high end foods which were previously included.
Recommended: Yes
Pinnacle staff is outstanding: Ljupcho, Elizabeth, Arjay, Thembi, Gede, Ganda….all of them are professionals. Smiles on their faces from the moment they see you to when you leave. They couldn’t do enough for you. I consider them friends. The cabin stewards, Irma and Ricky, were beyond helpful and very pleasant.
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