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2310 Ponderosa Drive Suite 3 - Camarillo, CA 93010

Nieuw Amsterdam

Holland America Line

Ship Reviews

Overall Rating

Based on 89 reviews

Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.

Superior experience

November

Pros: Mainly adults, comfortable spaces, excellent food

Cons: VE cabin small, not enough storage

Recommended: Yes

Check-in procedure was easy and well-organized, cabin ready when passengers were called - in groups - to board; being a smaller ship, only the Lido area (buffet) ever seemed crowded. With only approximately 20 children on board and nothing especially for them on this ship except a game room, fellow travelers were polite and easy to be with. Food was the best I have encountered on any cruise ship, not only in the quality but also in the presentation. Staff was efficient and friendly. Entertainment was a good mix of venues and all good. Cabin VE 7020 was, to us, quite cramped with storage space limited and strangely configured. Beds were comfortable; room temperature a bit hard to control but fine. Balcony had very comfortable chairs with footrests and a small table.

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Experience Summary

November

Pros: Room attendant, all employees except one, I found to be courteous, patient and extremely helpful everywhere I went on the ship. I love the hand-wash station in Lido Market Place. I love how the food is served to customers and not having self service.

Cons: Too many hand sanitizer stations were empty throughout the ship. More sanitizer wipes stations in the fitness center to clean equipment

Recommended: Yes

JC was fabulous with keeping us actively engaged with her planned activities. I peeked in the Oragami class. Impressive setup. Evening shows and dining staff were wonderful. One occurrence.. On the pool deck and seated near the refreshment cart, clean glasses stacked, 2 pitchers lemonade and water. An attendant was replacing glasses. Not knowing if self service or not, I walked over to the and asked for a glass of water. He immediately frowned, scowled at me and rushed away. I was embarrassed and surprised. He was medium height, Asian features, wore black rimmed eyeglasses, wearing no name tag. My friend went up to that cart and poured a glass of water for me. I saw that man on another occasion attending to the refreshment cart.carts.

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Friendly Service

September

Pros: Clean, timely, friendly

Cons: The Lido Market dining area is congested and it is very difficult to find seating.

Recommended: Yes

The ship was very nice, kept clean, and the staff were very friendly. The food was very delicious.

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Holland America Nieuw Amsterdam

August

Pros: Exceeded expectations.

Cons: Holland America app does not work very well. Info not consistent and comes and goes.

Recommended: Yes

Everyone we encountered was very friendly and helpful. Made us truly feel like we were a special guest.

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Great time great food

July

Pros: great food, pleasant employees

Cons: spa hydro package, reservations for dining rooms

Recommended: Yes

The hydro pool was 150 before the voyage and I tried to sign up for it and it wouldn't let me. I signed up for it the first day and was charged 150 and another charge of 50. They gave me a little jar of body scrub . We had unlimited use of the pool and the heated lounges. We had no problem with the pool, but people were reading books and on their computers or on their cell phones. I think they needed to put a time limit the lounges. We made dining reservations ahead of time for the Tamarind restaurant. I made the reservation through guest services. It was a party of 8. The operator told me she could link our names for 6 and the other 2 would be a half hour earlier. We needed to talk to the manager. They're only open in the evening. No one was there when we tried to talk to them. The manager did a great job and gave us 2 tables side by side.

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Great time

July

Pros: Everything was wonderful

Cons: To much downtime in anchorage waiting for hotel

Recommended: Yes

Glad we got veranda room . Nice being able to see everything by ourselves if we wanted to

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land and water Alaskan adventure

June

Pros: great crew and entertainment on the ship

Cons: very hard to just get water. had to purchase it

Recommended: Yes

water portion of the trip was great. land portion was not as good with our denali tour getting changed and 2 members of our party not getting to go. this was unacceptable. the train ride to anchorage was very long but senic

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Nieuw Amsterdam  |  Cruises

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