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Ship Reviews
Based on 7 reviews
Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
crystal Serenity to the Alaskan panhandle
July
Pros: beautiful ship, staff treat guests and each other as family, fabulous entertainment and food
Cons: ports of call were underwhelming, this was largely a ship-board experience
Recommended: Yes
Crystal offers an exceptional experience at sea. The restaurants offer superb dining, the staff is very welcoming, the entertainment is world class. Our iPhone photo class was taught by an Emmy Award film producer. Our class on the US presidential race was given by a Pulitzer Prize winning White House correspondent. The entire staff enjoy working together as a family to give you an unforgettable ship-board experience. For example, our Tunisian bartender is the son of a bartender who told the fellow to be the very best bartender he could be, and he will be well rewarded. Ali took this to heart and worked on a few ships before he found Crystal. This summer he is participating in an international bartender contest in Turin. Who ever knew such a thing existed? Crystal also retains loyal staff. After the covid bankruptcy over 80% rejoined the company to continue their careers.
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Crystal is Back
July
Pros: Friendly, efficient staff, guest rooms, food, condition of ship, lectures, entertainment
Cons: No shore excursions are included in the cost of your ticket.
Recommended: Yes
We took this cruise in part to see if Crystal was still as wonderful under new ownership. The answer is yes. We will cruise with Crystal again.
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Crystal Alaska Sailing
July
Pros: Service, food and the entire staff
Cons: Should get 1 complimentary shore excursions at each port to make it truly inclusive
Recommended: No
Overall fabulous cruise ship since the 2023 redesign. Food and service were both impeccable. The internet was very fast, no complaint there.
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THEY ARE BACK.
July
Pros: staff, food, entertainment, cabins,…EVERYTHING
Cons: None
Recommended: Yes
What a pleasure to be back on Crystal….everything was FANTASTIC.. ANYTHING WE DESIRED, WE WERE GIVEN…words cannot express my feelings about this cruise on the Serenity.. Looking forward to our next sailing with Crystal….
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2024 World Cruise
June
Pros: The Crew, The size of the ship, All Inclusive, and the ports. And of course the Food!
Cons: The entertainment wasn't up to Crystal Standards the first half the cruise. The lack of Towel Bars in some of the remodeled suites
Recommended: No
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The best!
January
Pros: Learning opportunities, dining, professionalism of the crew and staff, ship size
Cons: none
Recommended: Yes
The passengers for the most part are very friendly. We don't have any desire to sail with any other cruise line.
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Crystal Serenity is back
September
Pros: Updated cabins, excellent cuisine (especially Umi Uma, the Nobu restaurant, and Waterside, the main dining room), and friendly staff (80% of whom have returned to Crystal). Stardust Club has become a successful supper club venue.
Cons: The Italian restaurant is starkly lit and has a new menu without many of the favorite dishes of Prego. The Lounge, filling the space formerly used as a casino, is underwhelming as a place for board games and puzzles.
Recommended: No
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8-night Alaska Cruise — 08/13/2024 — from $5,300
8-night Canada & New England Cruise — 10/10/2024 — from $5,300
7-night Eastern Caribbean Cruise — 12/11/2024 — from $3,200
17-night South America and Transatlantic Cruise — 03/05/2025 — from $7,500
7-night Mediterranean Cruise — 05/30/2025 — from $4,000
7-night Scandinavia Cruise — 07/15/2025 — from $4,800
13-night North Atlantic & Canada/New England Cruise — 09/17/2025 — from $7,200
9-night Caribbean Cruise — 11/28/2025 — from $4,400