Ship Reviews
Based on 66 reviews
Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
South America/Antarctica Sailing
February
Pros: Great itinerary, wonderful staff, good food, steam room
Cons: Only 2 US plugs/room, unreliable internet, would have liked more educational programs around ports we visited.
Recommended: Yes
We were so fortunate to have mostly good weather, especially while in Antarctica and Patagonia. Staff on the entire ship were always friendly and helpful. It was a great voyage!
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Best Cruise Ever
October
Pros: Staff, Restaurant choices, Great room, comfortable seating areas, pool space, pickleball court
Cons:
Recommended: Yes
Need guidelines for max time allowed on pickleball court if others are waiting. One group played for 3 hours straight
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Awesome Transatlantic Crossing!
November
Pros: Great food, great service for my cabin, awesome music(The Four Corners Band), very polite and attentive staff!
Cons: Internet service is sub par at best??
Recommended: No
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Greek and Italian Shores on the Oceania Marina- mixed review
October
Pros: Ship cleanliness. Staff attentiveness. Descent value with the package we had.
Cons: Adherence to dress code by guests. Grand dining room, entertainment.
Recommended: Yes
Overall, our 10 day cruise was enjoyable. We found the ship very clean and for the most part, staff was very attentive. The only exception was in the Grand Dining hall where service was inconsistent. The food preparation in the Grand Dining hall was good, but not great (as expected). Dress code "requirements" were not enforced by ship staff, especially in the Grand Dining hall, despite daily reminders. This was noticed on several occasions where men in shorts/jeans and sandals were seated, right next to men in suits and slacks. The entertainment offerings at the Marina theatre were mediocre and repeated on several nights. The majority of guests were largely in the 65-75 age range, so we were some of the "younger" ones on the ship. Shore excursions offered were good.
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London-Barcelona 2023
September
Pros: Staff is top notch
Cons: 3 port stops cancelled due to weather with no alternatives
Recommended: No
Stop at Saint Mahlo canceled due to rough seas and it was a tender so it was very understandable. A 2 day stop in Bordeaux was cut short late the first day due to incoming storms forecasted the next day, again regrettable but understandable. Stop at Tangier was canceled 30 minutes prior to docking due to 35knot winds —no alternative stop at Cadiz, Curt’s, Gibraltar, etc. Later that day $750 per person credit for future cruise offered along with 2 hour open bar. The captain suggested that weather and winds were an issue with such a large ship—if that’s the case, I’ll limit my future trips to a smaller ship.
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Baltic Cruise
July
Pros: Comfortable quarters, good itinerary, shuttles at most stops (really appreciated), some excellent entertainers, enjoyed the specialty dining options,
Cons: wished there were more spicy dish options, we chose several bottles of wine that were no longer available
Recommended: Yes
Gratuity should either be included on everything (including beverages) or not included on everything assuming the concept is service. There were 2 times the somalier did not know much about the wines and the service was extremely slow, we would not have tipped 20% - thus counter intuitive. We really appreciated the shuttle service to town - understand not possible for all ports - Destination information could be more expanded, maybe add a video or two about the destination on the portal section - Enjoyed the catalog of movies and shows by category- very helpful. In general throughout the Marina service and teams were helpful although we found the main dining room service to be slower than we experienced in the past.
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Back-to-Back Southampton-Oslo & Oslo-Southampton
July
Pros: Ship, housekeeping, dining staff, destinations, included tours & specialty dining
Cons: Account management, lack of urgency responding to engineering problem
Recommended: Yes
Overall enjoyable trip. Staff and fellow travelers were friendly and outgoing. Food was mostly good to great with the exception of the quality of beef in Polo Grill (beef was surprisingly much better in Jacques and Main Dining). Tour guides were good and informative. We had problems with the accuracy of our account twice. Tried unsuccessfully to resolve with Guest Services over two days, so emailed our travel agent, who contacted the home office and resolved in minutes. On another occasion, our cabin and all the cabins in our corridor (starboard side aft) suddenly filled with a noxious odor; and despite numerous calls from our neighbors, we got no response to the problem. I went to Guest Services in person, after a half hour of no response, and the representative had passed the problem to engineering and was unwilling to follow-up. We suspected the engine exhaust was being drawn into the air conditioning system, but never got any explanation. About two hours after seeing some engineering staff looking around in our corridor, the smell dissipated, so we assumed it was safe to return and sleep in our cabin. A voice mail confirming that assumption would have been nice.
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