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Silver Muse

Silversea

Ship Reviews

Overall Rating

Based on 28 reviews

Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.

Silversea doesn’t disappoint

July

Pros: Cleanliness, nice staff, outstanding dining.

Cons: One on one service has declined some, staterooms, with the exception of the bathroom, haven’t changed since my first sailing with SilverSea in 2012.

Recommended: Yes

Silversea is always a win with us. We like the service, hospitality and no onboard charges unless ordering a premium bottle of something, the spa, or dining in the French or Japanese restaurants. The one on one service with the butler seems to have gone down since our first sailing, this was our 6th, but eventually things work out. The food is exquisite and my only complaint being a US resident is wanting something lighter and more American for an evening meal.

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Alaska Cruise

July

Pros: Ports, Cabin, Service

Cons:

Recommended: Yes

Overall all went well except I was a bit dissappointed with Silverseas vs. Other luxury lines i have sailed in the past. Specifically food quality, crowding in public spaces and sometimes what appeared to be a shortage of staff.

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Nice, big room, but…

April

Pros: Huge room. Butler service was great.

Cons: All the outlets were on one side of the bed. Television rarely worked .

Recommended: Yes

Great cruise. Very good ports and excursions

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Alan

February

Pros: Silver suite was great. People were the best we have ever encountered.

Cons: 14 nights in which you had to wear a jacket 11 nights. Ridiculous

Recommended: Yes

Was told there was no formal nights turned out there was 3 plus 8 nights they call informal which requires a jacket.

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Luxury @ Sea on the Silver Muse

December

Pros: Butlers in every cabin, several small restaurants and included shore excursions

Cons: Restaurants opened between 7 - 8pm

Recommended: No

With a staff to guest ratio of nearly 1:1, the service level is outstanding.  The butlers were very involved and handled every need as well as all of the 24 hr room service and food delivery.  Room service includes everything from caviar to pizza!  The butler stocks the refrigerator with all of your favorite beverages and water, leaving the stateroom attendant to concentrate on making your cabin perfect every day.  Room service is also available on the day of disembarkation.
 
The cabins are spacious and nicely appointed.  Included are high quality robes and towels and Bvlgari toiletries.  
 
The ship is beautiful and offered several small dining options.  The food in all of the restaurants were excellent with the exception of La Dame ($60/pp). Kaiseki, the Japanize restaurant, is free for lunch and $60/pp at dinner.  There is no charge for any of the other restaurants. The Grill (Hot Rocks) restaurant is open air and set up around the pool.  Here you select your steak or seafood main coarse and cook it yourself on the hot stone placed in the middle of the table.  Two of our favorite restaurants were Indochine (Asian-fusion) and the Silver Note, which is small and has a jazz singer during dinner.  A couple of the restaurants had newer staff members who were learning the job, which caused some delays and confusion.  I was expecting La Dame to be the highlight and the best dining experience onboard, but unfortunately it was not.  Other guests mentioned disappointment with the food quality at La Dame.  
 
Our cruise had several single travelers as Silversea had a nice promotion "no single supplements".  The spa prices seemed a little steep at first, however, the price includes all taxes and gratuities.  Shore excursions are included as well as premium beverages.  There were three formal nights on our 14 night cruise.
 
We had some very authentic shore excursion experiences and the winery tours were very good.  What was unique about the bus drivers, they were also the tour guide, and provided great information along the way to our destinations.  A couple of the excursion vendors were disorganized.  Headphones were not provided on any of the tours and in some cases the group size was large which made it difficult to hear and follow along.
 
While there were a couple of hiccups, this is an excellent cruise ship and one I will sail with again.
 

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October

Pros: Excellent destination. Friendly and helpful staff. Well appointed rooms. Well run tours.

Cons: Food inconsistent, difficulty with dining reservations, lack of food options

Recommended: No

The ship is beautifully decorated and well maintained. Rooms were quite spacious with plenty of drawer space and sockets for charging.
 
Large number of bars and restaurants with very friendly staff. Unfortunately the menus were primarily the same each of 14 days with one or two changes some days and food inconsistent in preparation. Very difficult to get dining reservations but not difficult to get into the main restaurants that did not require reservations. Large room service menu.
 
Nice piano and guitar music pre and post dinner. Ship production shows well presented. Special Korean music performance was a highlight. Would have been nice to have more variety of shows. Good daily lectures and activities including bridge instruction and play.
 
In addition to tours there was shuttle bus service to the city center in each port, which was quite nice to be able to explore on our own.
 
Internet faster than most ships without interruption.
 
Overall a great trip just needed a few tweaks to food offerings. 

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Silversea Muse - 18 nights Vancouver to Tokyo

September

Pros: Excellent service. The food was exceptional. The entertainment was wonderful.

Cons:

Recommended: No

Embarkation was handled well. The suites were available at 4 p.m., but lunch was available as soon as boarding the ship at 2 pm. The food was excellent. The service, as always, was superior. The weather in Alaska in September was mild and sunny. The sea days were cooler than expected, but there were plenty of activities indoors. The cruise director, Jonathan, was energetic and a great showman. The staff were professional and polite.  

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