Crystal Serenity

Great experience overall

July

Pros: Excellent food quality, excellent service, 24-hour fitness center, priest on board offered Masses on the ship

Cons: Minor negative experience with specialty dining

Recommended: Yes

Overall, we had a wonderful experience with Crystal. I wish there was a quick, casual option for dinner but other than that all the amenities were on par or better than other cruise lines. Excellent staff and customer service. We did have a minor negative experience with specialty dining, but everything else far exceeded that experience.

Cruise May 4th Rome—Barcelona

May

Pros: Everything was great! Exceeded expectations

Cons: No cons

Recommended: Yes

First time back on Serenity since renovations Absolutely beautiful Staterooms very comfortable Staff & service were first class Our Butler Dennis, attendants Lucy & Ivanna were exceptional Food excellent Looking forward to another cruise

Crystal is back

October

Pros: The Crystal personal are the best. Attitude, training, years with Crystal. Many with over 25 years with Crystal.

Cons: It's very hard to find a con. The value is so good, to nit-pic or find something to complain about should not even be on ones mind..

Recommended: No

The Crystal Serenity has elegance and charm. You will have a vacation experience unlike any other. The crystal staff and crew have one goal: to ensure that you have the best cruise experience ever. It's all about choices. Dining, enrichment, activities, entertainment and creative learning. You can also enjoy fitness and spa and salon choices. The daily Reflections paper in you stateroom informs you of all the daily events each day. The choices are yours.

New England/Canada Crystal Serenity

September

Pros: Service, food, cleanliness, excursions, entertainment, shops

Cons: There wasn't a buffet that was available all day.

Recommended: No

crystal Serenity to the Alaskan panhandle

July

Pros: beautiful ship, staff treat guests and each other as family, fabulous entertainment and food

Cons: ports of call were underwhelming, this was largely a ship-board experience

Recommended: Yes

Crystal offers an exceptional experience at sea. The restaurants offer superb dining, the staff is very welcoming, the entertainment is world class. Our iPhone photo class was taught by an Emmy Award film producer. Our class on the US presidential race was given by a Pulitzer Prize winning White House correspondent. The entire staff enjoy working together as a family to give you an unforgettable ship-board experience. For example, our Tunisian bartender is the son of a bartender who told the fellow to be the very best bartender he could be, and he will be well rewarded. Ali took this to heart and worked on a few ships before he found Crystal. This summer he is participating in an international bartender contest in Turin. Who ever knew such a thing existed? Crystal also retains loyal staff. After the covid bankruptcy over 80% rejoined the company to continue their careers.

Crystal is Back

July

Pros: Friendly, efficient staff, guest rooms, food, condition of ship, lectures, entertainment

Cons: No shore excursions are included in the cost of your ticket.

Recommended: Yes

We took this cruise in part to see if Crystal was still as wonderful under new ownership. The answer is yes. We will cruise with Crystal again.

Crystal Alaska Sailing

July

Pros: Service, food and the entire staff

Cons: Should get 1 complimentary shore excursions at each port to make it truly inclusive

Recommended: No

Overall fabulous cruise ship since the 2023 redesign. Food and service were both impeccable. The internet was very fast, no complaint there.

THEY ARE BACK.

July

Pros: staff, food, entertainment, cabins,…EVERYTHING

Cons: None

Recommended: Yes

What a pleasure to be back on Crystal….everything was FANTASTIC.. ANYTHING WE DESIRED, WE WERE GIVEN…words cannot express my feelings about this cruise on the Serenity.. Looking forward to our next sailing with Crystal….

2024 World Cruise

June

Pros: The Crew, The size of the ship, All Inclusive, and the ports. And of course the Food!

Cons: The entertainment wasn't up to Crystal Standards the first half the cruise. The lack of Towel Bars in some of the remodeled suites

Recommended: No

The best!

January

Pros: Learning opportunities, dining, professionalism of the crew and staff, ship size

Cons: none

Recommended: Yes

The passengers for the most part are very friendly. We don't have any desire to sail with any other cruise line.

Crystal Serenity is back

September

Pros: Updated cabins, excellent cuisine (especially Umi Uma, the Nobu restaurant, and Waterside, the main dining room), and friendly staff (80% of whom have returned to Crystal). Stardust Club has become a successful supper club venue.

Cons: The Italian restaurant is starkly lit and has a new menu without many of the favorite dishes of Prego. The Lounge, filling the space formerly used as a casino, is underwhelming as a place for board games and puzzles.

Recommended: No